At The Perfect Brownie Limited, we take pride in the quality of our brownies and are committed to ensuring your satisfaction. If you find that your product does not meet our quality standards or is defective, we offer a refund under the following conditions.

1. Eligibility for Refund

• Scope: This refund policy applies exclusively to orders placed through our online platform.
• Conditions: Refunds will be considered if the product is of unsatisfactory quality or is defective.
• Timeframe: To be eligible, refund requests must be submitted within 24 hours of receiving your order.

   

2. Refund Request Process

• Contact Us: If you experience an issue with your order, please contact our Customer Support team at [email protected]. Include your order number, and provide clear photos and/or a detailed description of the issue.
• Assessment: Our quality assurance team will review your submission. We may reach out for additional details if needed.
• Decision: Once we verify the issue meets our criteria, we will reverse the card transaction used for the original purchase.
• Processing Time: Please allow up to 7-10 business days for the refund to be reflected on your original payment method.

 

3. Important Notes

• No Return Required: There is no need to return the product. The refund process is solely based on the photographic evidence and/or description provided.
• Late Requests: Requests submitted after 24 hours from the receipt of your order will not be eligible for a refund.
• Verification: Refunds are subject to verification. In cases where the provided evidence is insufficient, we reserve the right to decline the refund request.

 

4. Modifications to the Policy

The Perfect Brownie reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon publication.

 

5. Contact Information

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:

• Email: [email protected]

 

Thank you for choosing The Perfect Brownie. We are dedicated to ensuring that every brownie you enjoy is of the highest quality, and your satisfaction is our top priority.