Welcome to The Perfect Brownie Limited. These Terms of Service (“Terms”) outline the conditions of use for our website and services. By accessing or placing an order through our website, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Company Information

The Perfect Brownie Limited (“We,” “Us,” “Our”) is a registered limited company in the United Kingdom under registration number 16270067. Our registered office address is 17 Winchester Rd, Redcar, TS10 3QL.

2. Products and Services

We offer freshly baked brownies available for purchase online and delivered to your specified address within the United Kingdom. Our brownies are handmade to order, ensuring optimal freshness and quality.

3. Orders and Payment

• Order Accuracy: You must provide accurate information when placing your order.
• Payment Processing: Payments must be completed online via our secure payment gateway powered by Stripe. By providing your payment details, you agree to be bound by Stripe’s terms and conditions as well as these Terms. We are not liable for any errors or delays in the payment process attributable to Stripe.
• Pricing: Prices listed on our website include applicable taxes but exclude shipping charges unless stated otherwise.
• Customer Accounts: Our website does not support the creation of customer accounts. All orders are processed as guest transactions. Payment details may be stored with Stripe for future transactions.

4. Cancellation Policy

Customers may cancel their order within 6 hours of placement to guarantee a full refund. For cancellations requested after this 6-hour window, only 50% of the order amount will be refunded, as production will have commenced. Please contact us immediately if you need to cancel your order.

5. Product Availability and Pricing Errors

We strive to ensure the accuracy of product availability and pricing on our website. However, should any errors or discrepancies occur, we reserve the right to correct them and, if necessary, cancel orders. All products are subject to availability, and we may discontinue items without prior notice.

6. Shipping and Delivery

• General Shipping: Delivery information, including processing and shipping times, is available at www.theperfectbrownie.co.uk/delivery. You are responsible for providing accurate delivery details.
• Handling & Liability: While we make every effort to ensure timely and safe delivery, we are not liable for delivery issues or mishaps. In cases of a bad delivery, we may, at our discretion, offer a goodwill gesture.
• Specific Delivery Dates: If you require the product to be delivered by a specific date, please contact us via our contact page in advance so that we can assess the feasibility.

7. Refund Policy

Our Refund Policy, detailing eligibility, procedures, and important conditions, can be found at www.theperfectbrownie.co.uk/refund.

8. Health and Safety

Our products comply with UK food safety regulations. All allergen and ingredient information is clearly displayed on each product page and on product packaging. We are registered with the Local Authority; for more details, please visit https://ratings.food.gov.uk/business/1802691. Customers are responsible for reviewing this information prior to purchase.

9. Intellectual Property

All content on our website, including logos, text, images, product designs, and customer reviews, is owned by or licensed to The Perfect Brownie Limited and is protected under intellectual property laws. Unauthorised use is strictly prohibited.

10. Force Majeure

We shall not be liable for any delays, failures, or non-performance of our services due to circumstances beyond our reasonable control, including, but not limited to, natural disasters, labor disputes, or other unforeseen events.

11. Limitation of Liability

Our total liability in connection with any claim arising out of or in connection with your use of our services shall be limited to the purchase price of the brownies in question. We shall not be liable for any indirect, incidental, consequential, or punitive damages.

12. Indemnity

You agree to indemnify, defend, and hold harmless The Perfect Brownie Limited, its officers, directors, employees, and agents, from and against any claims, losses, damages, liabilities, or expenses arising from your use of our services or breach of these Terms.

13. Changes to Terms

We reserve the right to change these Terms at any time. Any changes will be posted on our website and will become effective immediately upon posting. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

14. Entire Agreement and Severability

These Terms, along with any policies referenced herein, constitute the entire agreement between you and The Perfect Brownie Limited regarding your use of our services. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15. Alternative Dispute Resolution

Before seeking any legal remedy, you agree to attempt to resolve any dispute arising out of or in connection with these Terms through negotiation or mediation. If a resolution cannot be reached through these methods, the dispute shall be subject to the exclusive jurisdiction of the courts in England and Wales.

16. Data Protection and Security

We take appropriate measures to protect your personal data in accordance with applicable data protection laws. The handling of your personal data is further detailed in our separate Privacy Policy.

17. Dispute Resolution and Complaints

If you have any disputes or complaints, please contact us immediately using the contact details provided below. We will work with you to resolve the issue in a fair and timely manner. Should we be unable to resolve the matter amicably, any dispute shall be subject to the exclusive jurisdiction of the courts in England and Wales.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.

19. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

Email: [email protected]